Frequently Asked Questions

Discover everything you need to know about the Orange Free State.

Where does Etat Libre d'Orange ship?

We currently offer international shipping to most countries worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.

Can I return a fragrance if I don't like the scent?

Due to the nature of our products, we can only accept returns on unopened and unused items in their original cellophane packaging within 14 days of delivery. We recommend purchasing our Discovery Set before committing to a full bottle.

Are your fragrances vegan and cruelty-free?

Yes, we are committed to ethical beauty. Etat Libre d'Orange does not test any of its products or ingredients on animals, and our formulations do not contain animal-derived ingredients.

How should I store my perfume to ensure it lasts?

To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.