Returns & Exchanges

At Etat Libre d'Orange, we want you to be fully satisfied with your olfactory journey. If you are not completely happy with your purchase, you may return unopened and unused products in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via the official contact form or email, providing your order number and the reason for your return.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened cellophane-wrapped boxes to ensure they are protected during transit and remain in sellable condition.

• 3.
  Ship the Items

  Affix the provided return label or send the package to our designated warehouse address using a tracked shipping service for security.

• 4.
  Receive Refund

  Once our quality control team inspects and approves the returned items, a refund will be issued to your original payment method within 7 to 10 business days.